Cancellations less than 24 hours before the appointment and no-shows will be charged at full price.
Surcharge for calls from 5pm onwards and on weekends +200 kr
If you have purchased a course, the following applies:
*NOTE: The course will be phased out as of August 1, 2026
Remaining sessions can be transferred to another person by agreement with me.
If you want a refund for remaining sessions, the price of the used sessions will be calculated on the price of a single session.
Number of sessions used * price of a single session - purchase price = payout for remaining sessions.
Example: You have purchased a program with 5 sessions at a price of DKK 5000. You use 3 sessions, but want the last 2 paid out.
3 * 1200 kr = 3600 kr - 5000 kr = 1400 kr to pay out.
Insurance
If you have insurance that covers visits to a psychologist, the invoice will be sent directly to you, and you will be responsible for filing a claim with your insurance company.
If the insurance coverage is less than the invoice amount, you will have to pay the remaining amount yourself.
The exception is treatments booked through Tryg's treatment booking system, for which I bill directly.
Grants and subsidies
You may be eligible for a subsidy if you are a member of Sygeforsikringen "danmark".
You can read more about subsidy on their website HERE
Rules for shopping in the shop
You have a 14-day return policy when purchasing through my online shop.
If you regret the purchase, please write to info@saraspangsberg.com
You also have a 2-year warranty for defects.
You can also read about your rights in relation to complaints and delivery of digital services on forbrug.dk - LINK